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SHIPPING & RETURNS

By accessing as well as ordering from the Revolverhotel  Webshop you agree to these terms and conditions. 

 

Due to Swedish legislation we only accept orders from those over 18 years old. If you are under 18 years old you must have permission from a parent or legal guardian.  If you are under 16 years old you must let your parent or guardian accept Revolverhotels privacy policy before you register to use this site or any of this site’s services. These Terms and Conditions may be modified from time to time. Users are responsible for keeping themselves updated with such changes.

Shipping & Delivery

Deliveries within Sweden are shipped by Posten, and by UPS to the rest of the world.

Sweden: Pacsoft 2-5 days 89kr

Europe: UPS 3-6 days 129kr

Rest of the World: UPS 3-6 days 189kr

 

Please note that delivery times are provided as guidelines only, not taking into account of any eventual delays.

We use the Postal Service, Pacsoft in Sweden and UPS for deliveries to the rest of the world. All orders are in process as soon as the transaction is done. When your order is placed we will send you a preliminary confirmation. Normally the time of delivery within Sweden is 2-5 business days (Mon-Fri) after Revolverhotel  has accepted and confirmed your order. For international shipments, delivery times are normally 3-6 business days within Europe (Mon-Fri) with UPS.

If only a part of your order is in stock, we will ship what is available and inform you directly.

 

Please note that packages not collected within 14 days are returned to The house of Revolverhotel Webshop. Shipping costs will not be refunded for uncollected items.

 

The house of Revolverhotel does not deliver to PO Boxes.

International tariffs that local import customs may be applicable and should be paid in your own country. It is not possible for us to label any shipments as gifts.

We do not guarantee that all the items available at the The house of Revolverhotel Webshop are in stock at the time of your order. In the case of incorrect stock. 

 

The house of Revolverhotel Webshop cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date.

If a package arrives damaged, please report it immediatly at our website boutique@revolverhotel.se or if you have opened thew package and then detect damage, please contact us.

Return & Exchange Policy

Within 14 days following from the point of payment of your order, you may request the exchange or return of items, which you must return to us in unused perfect condition accompanied by the original invoice. Returns or exchanges of products will only be accepted if labels and original packaging are fully intact. The house of Revolverhotel Webshop cannot accept returns where any labels have been removed.

 

Note that duties and/or taxes will not be refunded.

 

Shipping charges for returned merchandise are at the customer’s expense and the customers are responsible for the shipping of returned items back to The house of Revolverhotel Webshop. Items lost in transportation will not be compensated.

In case of exchange of merchandise The house of Revolverhotel Webshop will not charge additional shipping cost. All exchanges are subject to availability. Faulty items will be exchanged for the same type of product in the same size, subject to availability. Refunds for faulty items can only be made within the 14-dayperiod following payment.

 

In case of a quality claim due to damaged or faulty products, we will refund what you have paid, including the freight cost. Please note that you as a customer are responsible for the goods until they reach us.

 

In case of a return we will refund your payment. Any payment costs related to the purchase will not be refunded. Refunds will be paid as soon as we have received the product and confirmed that it is unused condition.

Refunds for returned merchandise will be made within two weeks after Revolverhotel Webshop has received the product.

For items on sale only exchanges are accepted, no refunds.

To return merchendise

1. Fill in the Return Form

2. Enclose the Return Form with your returned merchandise to the adress specified at the Return Form.

Quality Claims

Customers retain the right to claim and return a product if it is broken or if the wrong product has been delivered. A defect caused by normal usage does not entitle quality claim rights. We do not accept quality claims of products purchased more than 1 year ago. Please contact us at boutique@revolverhotel.se  and explain the reason of the claim. Please attach pictures of the faulty product; it makes it easier to judge the claim. A return due to the wrong model or colour is only accepted within 14 days after your purchase.

 

When we have received and approved the claim we will do one of the following:

  • If the product can be repaired, we will repair it and return it to you. We will pay the shipment charges.

  • If the product is not repairable, we will send you a new product and pay for the shipment.

  • If the product is not repairable and sold out, we will refund you for the product and for documented necessary return postage.

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